Bryant Heating and Cooling Systems offers an award to businesses that show outstanding customer service in addition to consistently selling more Bryant equipment than the average retailer. Schaafsma Heating and Cooling is pleased to count itself among the award winners, having received Bryant's Tier 2 award for 2015. The tiers are based solely on annual sales.
The Medal of Excellence Award (MOE) is only awarded to 15 Bryant dealers annually. Schaafsma, along with the 14 other award winners, will eventually compete for the top spot, the Dealer of the Year Award (DOTY), which Bryant awards to one business every year. Schaafsma has won the DOTY award once before, in 2010.
So far, this is the second award Schaafsma has received in 2015. The magazine Contracting Business named Schaafsma "Contractor of the Year." To continue with such praise, writer Terry McIver of the same magazine commented that "Schaafsma Heating & Cooling has survived for more than 100 years because its leaders were open to change." McIver continued, stating that Schaafsma is a "regional monument" in the way it consistently serves its customers. Schaafsma's claim to fame is the "red carpet treatment," meaning that the company will do whatever possible to meet its customer's needs.
The Bryant slogan is "Whatever it Takes." Coming from a company that, like Schaafsma, is also over 100 years old, the award is meant to value businesses who show hard work and dedication. Schaafsma will continue this trend of hard work and commitment as long as possible, serving the people of the Grand Rapids area with the highest possible dedication and expertise.